Return & Refund Policy

Return & Refund Policy

At Syltend, we want our customers to shop with confidence and have a clear understanding of our return, refund, exchange, and cancellation procedures.

We are committed to providing a transparent and convenient shopping experience for customers purchasing our fitness equipment, workout accessories, and active lifestyle essentials.

This Return & Refund Policy explains the conditions for eligible returns, refund processing, damaged or incorrect products, exchanges, order cancellations, and other related matters.

If you have any questions regarding a return or refund request, please contact our customer service team.

Customer Service Email:
service@syltend.com

Customer Service Phone:
+1 959-215-1452

1. Return Eligibility

Syltend accepts eligible return requests within 30 days from the date of delivery.

To qualify for a standard change-of-mind return, the product must meet the following requirements:

  • The item must be unused and in its original condition.

  • The product must include its original packaging where reasonably applicable.

  • All included accessories, components, and instructions must be returned.

  • The product must not show signs of misuse, unauthorized modification, or damage caused after delivery.

  • Fitness equipment must not have been improperly assembled, altered, or used beyond its intended purpose.

  • Proof of purchase, such as an order number or receipt, must be provided.

Returned products may be inspected before a refund is approved.

For fitness accessories, including resistance bands, workout gloves, knee supports, and Pilates equipment, additional return conditions may apply based on the product's condition, hygiene requirements, and intended use.

These standard return requirements do not limit statutory rights regarding defective, damaged, unsafe, or incorrectly supplied products.

2. How to Request a Return

Before returning any product, please contact our customer service team.

Customer Service Email:
service@syltend.com

Customer Service Phone:
+1 959-215-1452

Please include the following information:

  • Your order number

  • Email address used during checkout

  • Name of the product you wish to return

  • Reason for the return request

  • Description of any product issue

  • Clear photographs if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide the applicable return instructions.

Please do not send products back before receiving return instructions from our customer service team.

Sending an item to an incorrect address may result in processing delays.

3. Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within 30 days of delivery, provided the product meets the applicable return requirements.

Examples of change-of-mind returns include:

  • Ordering the wrong fitness accessory

  • Purchasing equipment that is no longer needed

  • Changing your personal preference

  • Selecting an incorrect size, color, or resistance level

  • Deciding that a product is not suitable for your intended workout routine despite accurate product information

For standard change-of-mind returns:

  • Products must remain unused and in their original condition.

  • Original packaging and included accessories must be retained where applicable.

  • Customers are responsible for return shipping costs.

  • Original shipping fees are generally non-refundable.

  • Returns must follow the instructions provided by our customer support team.

Products that have been used, improperly assembled, modified, or damaged after delivery may not qualify for standard change-of-mind returns.

If a product differs materially from its published description or specifications, the matter will be reviewed as a product issue rather than automatically treated as a change-of-mind return.

Nothing in this section limits applicable consumer protection rights.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If you receive a product that is:

  • Damaged during transportation

  • Defective or malfunctioning

  • Different from the product ordered

  • Missing essential accessories or components

  • Incorrectly supplied

  • Not functioning as described under normal operating conditions

Please contact us, preferably within 7 days of delivery, so we can assist you promptly.

Customer Service Email:
service@syltend.com

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the affected product

  • Photographs of the packaging, where applicable

  • A short video demonstrating the issue, if reasonably available

For fitness equipment, please also report any damaged resistance bands, broken handles, defective connectors, unstable components, or other issues affecting safe use.

The suggested 7-day reporting period does not shorten or remove any statutory rights or remedies that apply to defective or incorrectly supplied products.

5. Resolution for Damaged or Incorrect Products

If a product is confirmed to be damaged, defective, or incorrectly supplied, Syltend will review the circumstances and provide an appropriate resolution.

Depending on the situation, available solutions may include:

  • Replacement of the affected product

  • Replacement of missing or defective components

  • Partial refund where appropriate

  • Full refund

  • Another suitable resolution consistent with applicable law

The appropriate solution will depend on:

  • Product condition

  • Nature of the reported issue

  • Product availability

  • Supporting information provided

  • Applicable consumer protection requirements

For safety-related product defects, customers should stop using the affected equipment until the issue has been appropriately addressed.

Where applicable law provides a specific remedy, those rights will be respected.

6. Non-Returnable Items

Certain products may not qualify for standard change-of-mind returns, including:

  • Gift cards

  • Personalized or customized products

  • Products specifically identified as non-returnable before purchase, where permitted by law

  • Items damaged after delivery due to misuse or improper handling

  • Products that have been altered, modified, or improperly disassembled

  • Used personal-use fitness accessories that cannot reasonably be returned for hygiene or safety reasons, where a lawful exclusion applies

  • Clearance or final-sale items where a return exclusion was clearly disclosed before purchase and is permitted by law

Certain workout gloves, fitness supports, and other personal-use accessories may have product-specific return conditions.

If you are unsure whether an item qualifies for return, please contact our customer service team before sending it back.

These exclusions do not remove statutory rights regarding defective, damaged, unsafe, or incorrectly supplied products.

7. Return Authorization

Standard returns must be reviewed by our customer service team before products are shipped back.

Please contact:

service@syltend.com

Once your return request has been reviewed and approved, our team will provide the necessary return instructions.

When preparing an approved return, please ensure that:

  • The correct product is included.

  • The item is securely packaged to prevent damage during transportation.

  • All required accessories and components are included.

  • Your order information is provided where requested.

  • Tracking information is retained whenever possible.

We recommend using a trackable shipping service to help confirm delivery of the returned product.

Returns sent without following the provided instructions may experience processing delays.

8. Return Shipping Address

For approved returns, please contact our customer service team to obtain the correct return shipping address and instructions.

Website Operator:
WESTERNGFRD EAGLE INC

Business License Entity:
WESTERNGFRD EAGLE INC

Registered Address:
314 TARTAN DR
JOHNSTOWN, CO 80534
United States

Customer Service Email:
service@syltend.com

Customer Service Phone:
+1 959-215-1452

Important Notice:

Please do not send returned products directly to our registered business address unless our customer service team specifically instructs you to do so.

Our registered business address is not necessarily the designated return processing location.

Returning merchandise to an incorrect address may result in shipping difficulties or refund processing delays.

9. Return Shipping Costs

Standard Returns

For returns resulting from personal preference, incorrect product selection, or a change of mind:

  • Customers are generally responsible for return shipping costs.

  • Original shipping fees are generally non-refundable.

  • A trackable shipping service is recommended.

  • Returned products should be securely packaged to prevent damage during transportation.

Damaged, Defective, or Incorrect Items

If a product is confirmed to be damaged, defective, or incorrectly supplied due to our error, we will provide appropriate return instructions.

Where required by applicable law, Syltend will cover reasonable return shipping costs or arrange another suitable solution.

Please contact customer service before arranging return shipping for damaged or defective fitness equipment.

10. Refund Processing

After an approved returned product has been received and inspected, we will notify you of the refund status.

If your refund is approved:

  • Refunds are generally processed within 5–10 business days.

  • Refunds are normally issued to the original payment method used during checkout.

  • A refund confirmation may be sent to your email address.

Please note that banks, card issuers, and payment service providers may require additional time before refunded funds appear in your account.

Processing times may vary depending on the payment method and financial institution.

If applicable law requires a shorter refund deadline or a different refund procedure, the legal requirement will take precedence.

11. Original Shipping Fees

Original shipping charges are generally non-refundable for standard change-of-mind returns.

If a refund is approved because of a confirmed product defect, delivery damage, incorrect shipment, or another issue for which Syltend is responsible, applicable original shipping charges will be considered as part of the resolution.

Any refund of shipping costs will be handled in accordance with the circumstances and applicable consumer protection laws.

12. Exchanges

If you would like to exchange a product, please contact our customer service team.

Customer Service Email:
service@syltend.com

Exchange eligibility depends on:

  • Product availability

  • Product condition

  • Return eligibility

  • Requested size, color, or resistance level

  • Applicable consumer protection requirements

For standard exchanges, customers may be required to return the original product and place a new order.

If you are requesting an exchange because of a damaged, defective, or incorrectly supplied product, our team will review the issue and provide an appropriate resolution.

Before requesting an exchange for fitness equipment, we recommend reviewing the relevant sizing charts, resistance specifications, or compatibility information.

Please do not return products for exchange before receiving instructions.

13. Order Cancellations

If you need to cancel an order, please contact our customer service team as soon as possible after placing your purchase.

Cancellation requests should preferably be submitted within 48 hours after purchase.

We will make reasonable efforts to cancel eligible orders before fulfillment or shipment begins.

However:

  • Cancellation requests are not automatically guaranteed.

  • Orders already in processing may not be eligible for immediate cancellation.

  • Orders that have shipped may need to follow the applicable return procedure.

  • Approved refunds will be processed according to this policy and applicable law.

The 48-hour period is a recommended request window and does not guarantee that an order will remain cancellable throughout that time.

For assistance, please contact:

service@syltend.com

14. Missing Items

If you believe an item is missing from your order, please review your shipment information first.

Some orders may arrive in multiple packages or separate deliveries.

Before contacting us, please check:

  • Order confirmation details

  • Shipping notification emails

  • Available tracking information

  • Multiple-package deliveries

  • Separate tracking numbers

  • Packaging for small fitness accessories and components

If an item is still missing, please contact:

Customer Service Email:
service@syltend.com

Please provide:

  • Your order number

  • Name of the missing product

  • Description of the issue

  • Available shipping and tracking information

  • Photographs of the package contents, where reasonably available

Our team will review the available information and assist with an appropriate resolution.

15. Late or Missing Refunds

If your refund has been approved but you have not yet received the funds, please follow these steps:

  1. Check the original payment account used for your purchase.

  2. Contact your bank, credit card issuer, or payment provider.

  3. Allow for any additional processing time communicated by your financial institution.

  4. If the refund is still missing, contact our customer service team.

Customer Service Email:
service@syltend.com

Customer Service Phone:
+1 959-215-1452

Please include your order number and any available refund confirmation information.

We will review the refund status and provide reasonable assistance.

16. Consumer Rights

Nothing in this Return & Refund Policy limits, excludes, or overrides any consumer rights that cannot legally be waived.

Where applicable laws provide additional rights concerning:

  • Defective fitness equipment

  • Unsafe products

  • Damaged goods

  • Incorrectly supplied items

  • Missing products

  • Refunds

  • Replacements

  • Returns

  • Order cancellations

Those rights will continue to apply.

If any provision of this policy conflicts with mandatory consumer protection laws, the applicable legal requirement will prevail.

17. Changes to This Policy

Syltend may update this Return & Refund Policy from time to time to reflect changes in:

  • Business operations

  • Product categories

  • Return procedures

  • Refund processing

  • Customer service practices

  • Legal or regulatory requirements

Any updates will be published on this page.

Changes will not retroactively remove rights or remedies relating to purchases made before the updated policy took effect.

We encourage customers to review this policy periodically.

18. Contact Us

If you have questions about returns, refunds, exchanges, order cancellations, damaged products, missing items, or other order-related concerns, please contact our customer service team.

Store Name:
Syltend

Website:
https://syltend.com/

Website Operator:
WESTERNGFRD EAGLE INC

Business License Entity:
WESTERNGFRD EAGLE INC

Registered Address:
314 TARTAN DR
JOHNSTOWN, CO 80534
United States

Customer Service Email:
service@syltend.com

Customer Service Phone:
+1 959-215-1452

Response Time:
We aim to respond to customer inquiries within 24 hours on business days.

Thank you for shopping with Syltend.

We appreciate your trust and are committed to providing practical fitness essentials, clear return procedures, and helpful customer support.

Syltend — Move Beyond Limits.