Privacy Policy

Privacy Policy

At Syltend, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Syltend, operated by WESTERNGFRD EAGLE INC, collects, uses, processes, shares, and protects personal information when you visit our website, purchase our fitness and active lifestyle products, or interact with our services.

This Privacy Policy applies to our online store:

https://syltend.com/

Throughout this Privacy Policy, “Syltend,” “we,” “us,” and “our” refer to WESTERNGFRD EAGLE INC.

We encourage you to review this Privacy Policy carefully to understand our information practices and the choices available to you.

Where required by applicable law, we will obtain your consent before collecting or processing certain categories of personal information.

1. Information We Collect

When you visit Syltend, browse our fitness products, place an order, or contact customer support, we may collect certain personal and technical information.

Personal Information

Depending on how you interact with our website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Order details and purchase history

  • Account information, if you create an account

  • Product selections and shopping preferences

  • Payment and transaction-related information

  • Information provided in customer service inquiries

  • Product sizing, resistance-level preferences, or equipment compatibility information voluntarily provided when requesting assistance

  • Other information you choose to provide

This information helps us process purchases, fulfill orders, communicate with customers, and provide support.

We do not ask customers to provide sensitive medical information when making ordinary purchases.

If you voluntarily include health-related information in a customer service inquiry, we will handle that information according to applicable law and only as reasonably necessary to address your request.

Payment Information

When you purchase products from Syltend, payments are processed through supported third-party payment service providers.

Depending on the payment method, these providers may collect and process:

  • Payment card information

  • Billing information

  • Transaction identifiers

  • Payment authorization details

  • Information necessary for fraud prevention

Syltend generally receives the payment confirmation and transaction details necessary to manage orders rather than complete payment card numbers.

Automatically Collected Information

When you access our website, certain information may be collected automatically, including:

  • Internet Protocol (IP) address

  • Browser type and version

  • Device type and operating system

  • Pages visited

  • Website usage and browsing activity

  • Referring website information

  • General geographic location

  • Cookie and similar tracking identifiers

  • Advertising interaction information, where applicable

  • Website performance and session information

Some of this technical information may be considered personal information under applicable privacy laws.

We use this information to understand website activity, improve functionality, support security, and provide a more convenient shopping experience.

2. How We Use Your Information

Syltend may use collected information for legitimate business and operational purposes.

Order Processing and Fulfillment

We use customer information to:

  • Process and confirm orders

  • Verify and manage payment transactions

  • Arrange product fulfillment

  • Coordinate shipping and delivery

  • Send order confirmations

  • Provide shipping notifications and tracking information

  • Manage returns, exchanges, replacements, and refunds

Customer Support

We may use personal information to:

  • Respond to questions about fitness products

  • Assist with order tracking

  • Provide information about product sizing and specifications

  • Address resistance levels and equipment compatibility inquiries

  • Explain product care and usage instructions

  • Investigate damaged or defective products

  • Process return or refund requests

  • Resolve customer service concerns

Website and Service Improvement

We may analyze website information to:

  • Improve website navigation

  • Understand customer interests

  • Evaluate product page performance

  • Identify technical issues

  • Maintain website functionality

  • Improve the online shopping experience

Marketing and Communications

Where permitted by applicable law, we may use information to:

  • Send promotional communications to customers who have subscribed or otherwise lawfully agreed to receive them

  • Share information about new fitness accessories and workout equipment

  • Communicate promotional offers

  • Measure advertising effectiveness

  • Improve the relevance of marketing communications

Customers may unsubscribe from promotional emails by following the unsubscribe instructions included in those messages.

Fraud Prevention and Security

We may use information to:

  • Detect suspicious transactions

  • Prevent payment fraud

  • Protect customer accounts

  • Investigate security incidents

  • Maintain website integrity

  • Comply with applicable legal requirements

Where required, we process personal information based on an appropriate legal basis, which may include contractual necessity, legal obligations, legitimate interests, or consent.

3. Payment Information

Syltend uses supported third-party payment processing services to facilitate online purchases.

Payment information may be collected and processed directly by the relevant payment provider.

We do not generally receive or store customers' complete payment card numbers through standard checkout transactions.

Payment service providers may use encryption, access controls, and other security technologies designed to protect financial information.

Your use of a payment service may also be subject to the provider's own privacy policy and terms.

If you have questions regarding a payment or transaction, please contact our customer service team.

Customer Service Email:

service@syltend.com

Customer Service Phone:

+1 959-215-1452

4. How We Protect Your Information

Syltend takes reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, disclosure, alteration, and loss.

These measures may include:

  • Secure website connections

  • Access controls for business systems

  • Use of established payment processing providers

  • Website security monitoring

  • Restricted access to customer information

  • Appropriate security practices by service providers

We seek to limit access to personal information to authorized personnel and service providers who reasonably require it for legitimate business purposes.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

Although we take reasonable steps to protect customer information, we cannot guarantee absolute security.

Customers are encouraged to protect their account credentials and avoid sharing sensitive information through unsecured channels.

5. Sharing Your Information

Syltend may share personal information with third-party service providers when reasonably necessary to operate our online store and provide customer services.

Payment Processing Providers

We may share transaction-related information with payment processors to authorize purchases, process payments, manage refunds, and help prevent fraudulent activity.

Shipping and Fulfillment Partners

We may provide necessary customer information to shipping carriers, warehouses, and fulfillment partners to prepare and deliver orders.

This information may include:

  • Recipient name

  • Shipping address

  • Contact information

  • Purchased product details

  • Delivery instructions

E-Commerce and Technology Providers

Syltend uses e-commerce and website technology services, including Shopify, to support online store functionality and checkout.

These providers may process information necessary to operate our online store and maintain its functionality.

Customer Support Providers

Where applicable, relevant customer information may be shared with service providers that assist in responding to inquiries and managing support requests.

Analytics and Advertising Partners

Where enabled, analytics and advertising services may collect or process:

  • Device identifiers

  • IP addresses

  • Browser information

  • Website activity

  • Cookie identifiers

  • Advertising interactions

  • Campaign performance information

Depending on applicable privacy laws, certain disclosures for advertising purposes may qualify as a “sale,” “sharing,” or processing of information for targeted advertising, even when no payment is exchanged for the information.

Where required by applicable law, we will provide appropriate notices, consent options, or opt-out mechanisms.

Legal and Regulatory Requirements

We may disclose personal information when reasonably necessary to:

  • Comply with applicable laws

  • Respond to valid legal requests

  • Investigate suspected fraud

  • Protect customer safety

  • Enforce applicable website terms

  • Protect our legal rights

We seek to share personal information only as reasonably necessary for the purposes described in this policy or otherwise permitted by applicable law.

6. Cookies and Tracking Technologies

Syltend may use cookies, pixels, tags, and similar technologies to support website functionality and understand how customers interact with our online store.

Cookies are small data files that may be stored on a device when visiting a website.

Essential Cookies

Essential cookies may support:

  • Shopping cart functionality

  • Secure checkout

  • Account authentication

  • Website security

  • Session management

Analytics Cookies

Analytics technologies may help us understand:

  • Website traffic

  • Product page visits

  • Visitor navigation patterns

  • Website performance

  • Shopping interactions

Preference Cookies

These technologies may remember certain website settings and customer preferences.

Advertising Cookies

Where enabled and legally permitted, advertising technologies may help us:

  • Evaluate marketing campaigns

  • Measure advertising effectiveness

  • Understand interactions with advertisements

  • Deliver relevant advertising content

Managing Cookies

You may be able to manage or disable cookies through your browser settings or privacy controls provided on our website.

Disabling essential cookies may affect shopping cart functionality, account access, or checkout features.

Where applicable laws require consent before non-essential tracking technologies are used, we will seek the required consent.

7. Third-Party Services and Advertising Partners

Syltend may use third-party service providers and advertising partners to support our website, analyze website activity, measure advertising performance, and improve customer experiences.

These third parties may collect or process certain information depending on the services enabled, including:

  • Device information

  • IP addresses

  • Browser information

  • Website interactions

  • Browsing activity

  • Cookie identifiers

  • Advertising interaction data

  • General usage information

Their collection and processing practices are subject to applicable legal requirements and their respective privacy policies.

AppLovin

Syltend may use AppLovin advertising or related services, where enabled, to support advertising delivery, analytics, marketing measurement, and related activities.

Depending on the services used, AppLovin may collect and process certain information according to its own privacy practices.

For more information about AppLovin’s collection and use of your information visit:

https://legal.applovin.com/privacy/

We encourage customers to review the privacy policies of third-party advertising and analytics providers to understand how their information may be processed.

Where required by applicable law, we will provide appropriate privacy choices regarding advertising-related data processing.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

Right to Access

You may have the right to request access to personal information collected or maintained about you.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of certain personal information, subject to applicable legal exceptions.

Right to Data Portability

Where applicable, you may request certain personal information in a portable format.

Right to Opt Out of Certain Data Uses

Depending on applicable laws, you may have the right to opt out of certain targeted advertising activities or disclosures classified as the sale or sharing of personal information.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent in accordance with applicable law.

Right to Unsubscribe

You may unsubscribe from promotional communications by following the unsubscribe instructions included in marketing emails.

Right to Non-Discrimination

Where required by law, we will not unlawfully discriminate against customers who exercise their privacy rights.

How to Exercise Your Privacy Rights

To submit a privacy-related request, please contact:

Customer Service Email:

service@syltend.com

Customer Service Phone:

+1 959-215-1452

Please provide sufficient information about your request so our customer service team can assist you.

We may need to verify your identity before processing certain requests to protect your information.

We will respond to privacy requests in accordance with applicable legal requirements.

9. Third-Party Links

Our website may contain links to independently operated third-party websites or services.

These may include:

  • Payment providers

  • Shipping carriers

  • Product-related resources

  • Advertising services

  • External technology platforms

Third-party websites may collect and process information according to their own privacy policies and terms.

Syltend does not control the independent privacy practices of external websites.

We encourage customers to review the privacy policies of third-party websites before submitting personal information.

This Privacy Policy applies to personal information processed by Syltend in connection with our online store and services.

10. Changes to This Privacy Policy

Syltend may update this Privacy Policy from time to time to reflect changes in:

  • Business operations

  • Website functionality

  • Information collection practices

  • Payment and fulfillment services

  • Advertising and analytics arrangements

  • Customer support procedures

  • Applicable privacy laws

  • Legal or regulatory requirements

Any updated version will be published on this page.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage customers to review this Privacy Policy periodically to stay informed about how personal information is processed.

11. Contact Us

If you have questions about this Privacy Policy, how we process personal information, or your privacy rights, please contact us using the information below.

Store Name:

Syltend

Website:

https://syltend.com/

Website Operator:

WESTERNGFRD EAGLE INC

Business License Entity:

WESTERNGFRD EAGLE INC

Registered Address:

314 TARTAN DR
JOHNSTOWN, CO 80534
United States

Customer Service Email:

service@syltend.com

Customer Service Phone:

+1 959-215-1452

Syltend is committed to respecting customer privacy while providing a convenient, transparent, and enjoyable fitness shopping experience.

We appreciate your trust and strive to protect personal information while helping you discover practical fitness essentials designed to support your active lifestyle.

Syltend — Move Beyond Limits.